Mystery Shopping provides an insight into what happens when prospective buyers are in contact with your sales and customer service teams.
TYPES OF MYSTERY AUDITS WE DO:
Experience Mystery Audits
Price Break Mystery Audits
Sales Mystery Audits
Promotion Mystery Audits
Hygiene Mystery Audits
Video Mystery Audits
Telephonic Mystery Audits
Fire and Safety Audits
MICE Audits
Competition benchmarking
Our areas of operation touch various domains of Hospitality Industry, and also extend to Sales and Marketing Audits and Training Initiatives for our clients. We have specifically-designed matrices, solutions, and training programs to address every domain in all the industries. Retail Comply uses customised methodologies to assess how customers experience various products and services.
TYPICAL AREAS WE COVER IN MYSTERY SHOPPING
Brand Assurance/Compliance Evaluations
Customer Experience Evaluation
Customer/Guest Service Evaluations
Customer Touch Points Evaluation
Signature Employee Evaluation
Brand standards Implementation Evaluation
Competitive Benchmarking
Customer Experience Management
Service Level Quality Assurance
External and Internal Ambience
Relationship and Building Behaviour
Sales/Product Promotions
Sales Technique/Methodology
Cross selling/Up-Selling
Staff knowledge about Products and the Brand
Security Process
Telephonic Interaction Skills