Retail Comply – Trusted Company for Mystery Shopping & Internal Audits

01. Our Services

MYSTERY SHOPPING

Mystery Shopping Services provides an insight into what happens when prospective buyers are in contact with your sales and customer service teams.

INTERNAL AUDIT

Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization’s operations.

MARKET RESEARCH

Market Research is the process of collecting valuable information to find out if there is a market for a proposed product or service.

TRAINING

Training is the acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies.

What You Can Imagine We Can

Global network of certified mystery shoppers across the world and they are our most important commodity. Our coverage is unmatched, we are present in all cities of the world and have 18 Associate offices across the world.

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02. mystery shopping segments

HOSPITALITY

The customer experience is what matters in this industry and nobody understands this better than us at WeMark. We provide customized standards for evaluation of your teams working at hotels, spas, Rejuvenation Centers, Resorts , Clubs and Pubs, coffee shops etc. We provide holistic reports and also suggestions to improve your performance.

TRAVEL

Guest Service areas should be handled carefully by understanding the purpose of the guest's travel in order to provide required comforts and other related services during the travel.Our operations audits and trainings are customised to match the type of products and service this domain demands.

RETAIL

In the retail environment, it is important to know how well your team handles your customers. Mystery Shopping provides a true picture of your staff's customer service skills. Through our Mystery Shopper programme, one of our trained researchers will become a customer, visiting one or more of your outlets. He or she would provide reports on the general customer experience.

AUTOMOBILE

Our programmes can be used to improve performance in every aspect of Automotive Sales and After-Sales. In motor dealerships, our programmes are used to measure Sales Performance against a dealer's Sales Process.

FAMILY ENTERTAINMENT CENTRE

Our experienced audit teams also undertake routine quality audits for Malls, Cinemas, Theatres, Amusement Parks, where the performance can not be measured in numbers but requires customer satisfaction. We provide tailor made reports for such specific requirements.

LEISURE

Customer contact and service is the prime focus of the Leisure Sector. Our Mystery Shopping researchers undertake the complete customer journey . This type of programme can provide meaningful feedback on your people and give an assessment of your facilities and standards of product quality.