MYSTERY SHOPPING

Mystery Shopping provides an insight into what happens when prospective buyers are in contact with your sales and customer service teams.

TYPES OF MYSTERY AUDITS WE DO:

• Experience Mystery Audits
• Price Break Mystery Audits
• Sales Mystery Audits
• Promotion Mystery Audits
• Hygiene Mystery Audits
• Video Mystery Audits
• Telephonic Mystery Audits
• Fire and Safety Audits
• MICE Audits
• Competition benchmarking

Our areas of operation touch various domains of Hospitality Industry, and also extend to Sales and Marketing Audits and Training Initiatives for our clients. We have specifically-designed matrices, solutions, and training programs to address every domain in all the industries. Retail Comply uses customised methodologies to assess how customers experience various products and services.

TYPICAL AREAS WE COVER IN MYSTERY SHOPPING

• Brand Assurance/Compliance Evaluations
• Customer Experience Evaluation
• Customer/Guest Service Evaluations
• Customer Touch Points Evaluation
• Signature Employee Evaluation
• Brand standards Implementation Evaluation
• Competitive Benchmarking
• Customer Experience Management
• Service Level Quality Assurance
• External and Internal Ambience
• Relationship and Building Behaviour
• Sales/Product Promotions
• Sales Technique/Methodology
• Cross selling/Up-Selling
• Staff knowledge about Products and the Brand
• Security Process
• Telephonic Interaction Skills